If your product requires more than two separate and distinct repairs, you can request us to replace it with an equivalent product.įor larger items, an authorised repairer will come to your home^. If you sell or give away your product, you can transfer the Plan to the new owner at no cost. Travelling outside Australia with a portable device? We cover your product no matter where it is in the world, provided you obtain pre-approval for any repairs or replacements.
If your product purchase price is over $1000 and has a verified covered fault and is not fixed within 10 business days of the date on which we receive it or it is assessed on-site, you can request for it to be replaced with a like-for-like replacement product.Ĭontact us for free technical product support Monday to Friday (excluding public holidays) 9am-5:30pm (Melbourne time). if a suitable like-for-like replacement product is not available, offer you a JB Hi-Fi gift card or store credit to the value of your purchase price provide you with a one-off like-for-like replacement product, or If your product purchase price is $1000 or less and has a verified covered fault, we’ll: *Cover expires upon first replacement with a new replacement product or payment (including by the issue of a store credit or JB Hi-Fi gift card). #The summary above is subject to the full JB Hi-Fi Extra Care Terms & Conditions.
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